MarketingBlocks v5 is not just an improvement to v4, but a complete rebuild from the ground up.

Every tool and upcoming improvement focuses squarely on helping you build your brand, show up consistently, grow your audience, and turn that visibility into business growth. More capabilities are coming, and we’ll share the full roadmap as we go.

This FAQ answers common questions about your existing projects, your plan, and getting started with v5. If you can’t find your answer here, don’t panic. Simply reach out to support, and we’ll be more than happy to sort you out.

Quick note: During the transition, your previous work will remain available at legacy.marketingblocks.ai.

Sign in with your existing email and password to access and download your assets. We’ll let you know well in advance before retiring v4, and our team will be available to help throughout the transition.

A. About V5 and Your Move

1. Is the system up and running?

Yes. V5 is up and running. Brand setup, content generation, planning, publishing and distribution, comment automation, and boost post automation are all available. V4 websites were temporarily down during maintenance and are now back online. If you still can’t open your website, send support the affected URL.

2. Will my entire setup be carried over into V5 as it used to be?

No. Your account, subscription plan, billing date, and billing details were migrated. Your V4 content, projects, brand details, and integrations were not transferred into V5. To get started in V5, complete your onboarding, set up your brand, reconnect your social accounts, and set up your campaigns and automations. Your previous work remains accessible in V4.

3. What happened to my old workspaces? I only see a clean slate.

V5 is a rebuilt system with new workflows, so your new workspace starts fresh. Your V4 workspaces, content, projects, brand details, and integrations were not transferred. Your previous work remains in V4, which you can reach through legacy.marketingblocks.ai.

4. Do I need to create a new account, or can I use my old email?

You don’t need to create or buy a new account. Your existing account and subscription plan were migrated to V5, so use the email address linked to your account. You can also sign in to V4 at legacy.marketingblocks.ai with your existing email and password. If V5 doesn’t recognize your email, contact support.

5. Are projects and workspaces the same or different?

They are different. A V5 workspace is your brand’s dedicated space. It brings together your brand information, content, campaigns, and connected channels. Your old V4 projects were created in the previous system and don’t map directly to V5 workspaces. You don’t need a new workspace for every piece of content or campaign.

6. Will you be adding all the other tools from the old version?

Some V4 tools are on the V5 roadmap and will be rebuilt for the new system. Not every V4 tool has been confirmed for V5. Brand setup, content generation, planning, publishing and distribution, comment automation, and boost post automation are available now. We’ll share updates as more capabilities arrive. In the meantime, your V4 assets remain accessible through the legacy system, and we’ll give reasonable advance notice before retiring any tools.

B. Finding Your Old Work

7. How do I get to my old projects?

Sign in at legacy.marketingblocks.ai with your existing email and password. Your previous work remains safe in V4, where you can view and download your existing assets.

8. I can’t find my existing projects in V5.

Your existing projects were not transferred into V5. They remain safe in V4 at legacy.marketingblocks.ai. V5 starts you with a fresh workspace because it uses a rebuilt system.

9. I’m on the workspaces page and don’t want to create a workspace. How do I pick up where I left off?

To get to your previous work, sign in at legacy.marketingblocks.ai with your existing email and password. Your V4 projects won’t appear on the V5 workspaces page. To start in V5, create your workspace and complete your onboarding. V5’s connected workflows are designed to help you build your brand, show up consistently, and grow your audience. If you need help getting started, our team is happy to assist.

10. I already have campaigns and scheduled posts in V4. Will they keep going out?

No. Posts scheduled in V4 will no longer publish. Your campaign setup, scheduled posts, and integrations were not transferred into V5. Complete your V5 onboarding, reconnect your social accounts, and set up your campaigns and schedule your posts again. We know this takes time, and our team can help with the move.

11. I had comment bots set up for different campaigns. Will they carry over to V5?

No. Your V4 comment bot setups were not transferred. Comment automation is available in V5, but you’ll need to reconnect your social accounts and set up your campaign automations again. If you need help recreating your setup, contact support.

12. Where is my bot? I had one running before the upgrade.

Your V4 projects and integrations were not transferred into V5, so your existing bot won’t appear in your new workspace. Contact support with the bot’s name or type and where it was running. Our team will check its status and guide you on the next steps.

13. I had unlimited pages on my old plan. What happened to them in V5?

Your existing V4 pages and website assets remain safe and accessible at legacy.marketingblocks.ai. They were not transferred into V5. V4 websites are back online after maintenance. If any of your pages are still inaccessible, send support the affected URLs. V5 has a different plan structure, so don’t assume an unlimited-page allowance from V4 applies in V5. Contact support with your original plan details to check your access.

14. How do I connect my custom domain to my page or website?

If you built your page or website in V4, sign in at legacy.marketingblocks.ai to access it. To connect a custom domain, contact support with your domain name and the page or website URL. Our team will guide you through the setup.

C. Logging In

15. I’m not getting my verification code. What do I do?

Check that you entered the correct email address, then check your spam or junk folder. If the sign-in screen offers a resend option, request a new code. If the code still doesn’t arrive, contact support with your account email and tell us which sign-in page you’re using. Never share your password or verification code.

16. I forgot my old password. Can I still get in?

Yes. Go to legacy.marketingblocks.ai and use the password reset option with your registered email address. If you can’t complete the reset, or you no longer have access to that email address, contact support to recover access.

D. Setting Up in V5

17. I already set up my Brand DNA in V4. Do I need to set it up again in V5?

Yes. Your V4 brand details were not transferred, so you need to complete Brand DNA setup as part of your V5 onboarding. This helps your AI team understand your business, audience, offers, goals, and preferences so it can create content that fits your brand. You can refer to your brand details in V4 and add the relevant information to V5.

18. Can I have more than one brand in V5? Do I need a separate workspace for each?

Depending on your plan, you can create multiple workspaces for different brands. Each workspace is a dedicated space for one brand, so one workspace is enough to set up and grow a single brand. If you manage multiple brands and need help with your workspace allowance, contact support.

19. Can I move or copy my brand details from one workspace to another?

You can copy your brand information from V4 and add it during your V5 brand setup. There is currently no automated export for this. If you mean moving brand details between two V5 workspaces, contact support for the available options.

20. Can I rename my workspace in V5?

Yes. Go to Settings ---- Workspace & team, open the General tab, edit the Brand name, and click Save name.

21. Do I have to reconnect my Facebook and Instagram? How do I disconnect the old connection?

Yes. Your V4 integrations were not transferred, so you need to reconnect your Facebook, Instagram, and other social accounts in V5 to publish content and use supported automations. Go to Settings -- Integrations and click Add channels. To remove a channel you connected in V5, click the ⋯ menu on its card and choose Disconnect. To remove an old or incorrect connection from V4, contact support and tell us which platform and connection you want removed.

22. I already have an AI voice clone. Do I have to clone my voice again?

Your V4 voice clone was not transferred, so it isn’t available in V5 automatically. You can create a new voice clone in V5, or import your voice from ElevenLabs if you already have it there. If you need help with either option, contact support.

23. I liked the voice I used for voiceovers in V4. How do I use it again?

You can reach your V4 work through the legacy link and download your voiceover assets. For new content in V5, choose the same voice from the available voice options. If you can’t find it, contact support with the voice name so our team can check the options. If you were using a custom voice clone, you’ll need to recreate it in V5 or import it from ElevenLabs.

24. Can I still add team members or client accounts?

Yes. Go to Settings -- Workspace & team, open the Team tab, enter your teammate’s email address, choose a role, and click Create invitation link. If you need help setting up access, contact support.

25. How do I get results from V5?

Start by completing your Brand DNA so your AI team understands your business, audience, offers, goals, and preferences. Set up your Digital Twin so your content reflects your image, voice, and writing style, then connect the channels where you want to show up. Build your content plan and use V5’s workflows to create useful content, publish consistently, engage with your audience, and boost relevant posts. Review performance and refine your approach over time. Your results depend on your offer, audience, content, and execution. If you need help getting started, our team is available to guide you.

E. Plans, Credits, and Billing

26. My account seems downgraded. Where are my credits and plan access?

Your account has not been downgraded. It was migrated to a corresponding plan in V5, in most cases with even more credits. If your plan access or credit balance doesn’t look right, contact support with your account email, your previous plan name, and a screenshot of what you see. Our team will review your account.

27. Were my credits carried over?

Your plan was migrated to V5 with a fresh, full credit allocation for your corresponding V5 plan. Even if you had used part of your V4 allocation, you received the full allocation in V5. Your subscription plan, billing date, and billing details were also migrated. To check your balance, go to Billing & credits --- Overview.

28. I paid for the Growth plan. What does it include in V5?

Your Growth subscription was migrated to a corresponding V5 plan. Plan names, features, and limits may differ because V5 is a rebuilt system, and your migrated plan includes more credits than you had in V4. To see your plan, go to Billing & credits > Plans. To confirm your V5 plan or access, contact support with your account email and original plan details.

29. Can I upgrade or downgrade my plan? Will I lose my credits?

Yes. You can manage your subscription and billing in V5, including upgrading or downgrading your plan. If you have unused credits, contact support before changing plans so our team can confirm how the change will affect your balance and billing.

30. What happens when my credits run out? Can I buy more?

Yes. You can upgrade to a higher plan or buy additional credits. Contact support for help choosing the right option and adding credits to your account.

31. Do my credits roll over to the next month?

No. Unused monthly plan credits don’t roll over. Your monthly allocation refreshes each month according to your plan’s billing cycle.

32. My old plan included unlimited brands and projects. Can I still create more?

You can create additional workspaces or brands within your V5 plan’s allowance. V4 allowances such as unlimited brands and projects may not apply in V5. In V5, your workspace is a dedicated space for your brand. It brings your Brand DNA, content, campaigns, and connected channels together so your AI team works with consistent context. You don’t need a separate workspace for every content project. To see how your previous plan maps to V5, contact support with your account email and original plan details.

33. What do the plan limits mean?

Your plan limits describe how much you can connect or set up in V5:

• Social channels: the social accounts you can connect.
• AI automated campaigns: the campaigns you can set up for AI to carry out your content workflow.
• DM and comment automations: the workflows you can set up to respond to messages and comments.
• Post boost automations: the workflows you can set up to boost selected content.

Your allowance depends on your plan. To see how much you’ve used, go to Billing & credits --- Plans. If you need help with a specific limit, contact support.

F. Community

34. There has been no activity on your group page for months. Is the community still active?

We understand the concern. Our team has been focused on rebuilding MarketingBlocks V5, which is why community activity has been quieter. Now that V5 is available, we’re working to bring the community back with training, collaboration, polls, and more chances to ask questions and share feedback. We’ll share updates on upcoming community activities.

Have questions? Click the chat widget at the bottom-right of your dashboard, or email our support team at support@marketingblocks.ai. We’re happy to help.